5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of continuing excellent control processes.
Safety guard businesses are unlike any vendor a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the guard organization is doing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they probably are, but it is important to employ a system of verification and quality control to ensure that problems associated with the deficiency of doing these tasks don’t start to happen.
In this article we’ll talk five (5) simple actions to enhancing your safety guard service and achieving everything you imagine as your perfect office security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is one of these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and ask yourself does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to display whether the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a good deal on what to expect from that shield and it provides you a chance to request another shield if you think it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the company itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation to the assigned land”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• Just how long is each officer trained?
• Just how long can the security firm double lender? (Double banking is the procedure for experiencing a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to every one of these questions and be certain they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to operate at your property.
Protect supervision is one of the main factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their job is not important and they start to find themselves as less of a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
If your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard company provides a way of making certain each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard company. If so, your audit is sure to develop problems with your existing security guard company.